Call Center

Dedicated solution for Call Centers

ECKO solutions for Call Centers are recommended as trustworthy solutions due to the benefits offered.

Service Continuity Guaranteed, through the reliable technical solutions

Our services are offered only through the digital lines and our clients are protected against the incontrollable factors which affect the communications which use VoIP (attacks, floods, etc)

High quality of sound, ensured by the TDM technology

For both outbound and inbound as well as mix operations the quality of the sound is the number 1 attribute. The essential condition of a successful Call Center is GOOD HEARING QUALITY and the sound quality must be constant during the call: not delays, breaking up or echoes during the call. ECKO guaranties the achievement of all these.

Non stop free of charge Customer Service

The Customer Service is available to our clients around the clock in order to solve their problems efficiently. In case you cannot contact them for certain international destinations or if you are not satisfied of the quality of the call, we have 5-6 alternative international routes by which we can send your calls towards your request destination.

Because we care about your efficiency, we guarantee you a call setup time as short as possible

The solution offered by ECKO answers a Call Center's need of efficiency by optimizing the necessary time to initiate simultaneous calls, offering a large enough capacity which can handle a great numbers of calls/minute.

Charging by the second after the first second

In this way you can control costs with great accuraccy, because you pay only that you strictly use. Many telesales calls last only 15-20 seconds and with this charging, we can help you not to artificially increase the level of costs.

Extremely competitive tariffs

Because we have our own interconnections with big internationals operators, we can offer extremely competitive tariffs. In this way for a large enough volume of traffic, the cost of a call toward fixed network from Europe, USA and Canada could reach the level of a call form Bucharest to Brasov.